FAQ
FAQ
1️⃣Deposit Mode (First-time purchases only): You can make an initial payment of $100 as a deposit. After we have produced the product, we will send you detailed photos and videos for your confirmation. If you are satisfied, you can then pay the remaining balance.
2️⃣Installment Payment Mode: Upon confirming your order, you will make an initial payment of 60%. Once we have packaged the product and confirmed shipment, you will pay the remaining balance upon delivery, with the option for inspection before acceptance.
3️⃣Full Payment Mode: Upon confirming your order, you can opt for full payment. We will provide a $100 discount coupon for future use (*cannot be used for the current purchase).
We provide customer-centric service experience, ensuring comprehensive protection of our customers’ rights.
The warranty/return policy is divided into three scenarios:
1️⃣Within 7 days: If any non-human-related issues arise within 7 days of receiving the product, and after confirmation by our customer service that it is a product quality problem, we offer free replacement or a full refund.
2️⃣Within 3 months: Within 3 months from the date of product receipt, we offer free replacement if any non-human-related damage occurs. After confirmation by our customer service that it is a product quality problem, we provide free replacement service.
3️⃣Within 5 years: For each watch, we provide a 5-year free warranty service. If the watch experiences any non-human-related damage, customers can contact customer service to return the watch for repair. Once repaired, we will resend it.
*Customers need to contact customer service for the return address.
*Water damage is not covered by the warranty.
*The return shipping fee will be borne by ULT watch.
Due to relevant policy factors, top-tier watches cannot be stocked in advance. Each watch is produced and manufactured after the customer places an order. This approach not only maximizes the craftsmanship of watchmaking but also reduces risks. Each watch undergoes three rigorous processes:
1️⃣1:1 original mold opening.
2️⃣Laser engraving and polishing.
3️⃣Manual secondary processing.
It takes 2 to 3 days to produce the watch. Shipping from Hong Kong by air takes 10 days. Therefore, the total duration is approximately 12 to 14 days.
We primarily accept payments through PayPal and also support bank transfers (except Visa). All transactions are secure and reliable.
Integrity in transactions is a principle of our brand.
In addition to the ordered watch product, we also provide top-tier packaging, including a presentation box, instructions manual, warranty card, shopping bag, transaction certificate, bank payment records, and more.
Furthermore, I will occasionally provide complimentary luxury accessories, so please stay tuned!
We warmly welcome partners for cooperation, and we have carefully developed detailed cooperation plans for agents and wholesalers. Please feel free to contact our customer service at any time. Integrity is always the foundation of any business cooperation.
*We do not provide free samples.
Thank you very much for your time and support. To place an order, you will need to add our customer service account, such as WhatsApp, or you can contact us via email.
We provide one-on-one professional customer service, and providing “the perfect service experience to consumers” is our core brand philosophy.
